Refund Policy

Onix Media Studio LLP Refund Policy - 3D Animation Projects

At Onix Media Studio LLP, we strive to ensure customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully.

1. Refund Eligibility

Refunds may be issued under the following conditions:

The service delivered does not match the description or agreed-upon specifications.
The project is canceled before significant work has commenced.

2. Refund Request Process

To request a refund, please follow these steps:

Contact us within 14 days of receiving the product or service.
Provide your order number, receipt, and a detailed explanation of the issue.
Submit any supporting documentation or evidence (e.g., screenshots, photos).

3. Refund Approval

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 7 business days. If approved, we will initiate a refund to your original method of payment.

4. Non-Refundable Situations

Refunds will not be issued for:

Changes in the customer's personal circumstances.
Customer’s change of mind after significant work has commenced.
Delays caused by customer’s lack of communication or approval.

Onix Media Studio LLP Refund Policy for 3D Printable Digital Products

At Onix Media Studio LLP, we strive to ensure that our customers are satisfied with our 3D printable digital products. However, due to the nature of digital products, all sales are final. Please review our refund policy carefully.

1. No Refunds for Digital Products

All sales of 3D printable digital products are final and non-refundable. Once the files have been downloaded, we cannot offer refunds or exchanges.

2. Exceptions to the No Refund Policy

We may offer refunds or exchanges under the following exceptional circumstances:

The digital product is defective or corrupted and cannot be used as intended.
The product delivered does not match the description provided at the time of purchase.
Accidental duplicate purchases of the same digital product.

3. Requesting an Exception

To request a refund or exchange under the exceptional circumstances listed above, please follow these steps:

Contact us within 7 days of purchase.
Provide your order number, a detailed explanation of the issue, and any supporting evidence (e.g., error messages, screenshots).

4. Refund Approval

Once we receive your request, we will review it and notify you of our decision within 7 business days. If approved, we will initiate a refund to your original method of payment or provide a replacement file.

5. Digital Product Download Issues

If you experience any issues with downloading or accessing your purchased digital files, please contact us for assistance. We are committed to ensuring that you receive the products you have purchased.

Refund Processing Time

If your refund is approved, it will be processed within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

For any questions or concerns about our refund policy, please contact us at:

Onix Media Studio LLP
Email: onixanimation@gmail.com
Phone: +91 7012837962

Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be posted on our website, and the revised policy will apply to any purchases made after the changes are posted.