Frequently Asked Questions
Got questions? We've got answers. out our FAQ section for all the information you need.
What services does Onix Media Studio LLP provide?
Onix Media Studio LLP specializes in animation, 3D modelling, 2D and 3D visualizations, corporate branding, graphic designing, gaming, and VFX. We offer innovative solutions to bring your creative ideas to life using the latest information technology tools.
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How can I get a quote for a project?
To get a quote for your project, please contact us through our website's contact form, email us at hello@onixmediastudio.com, or call us at+91 7025837962. Provide as much detail as possible about your project so we can give you an accurate estimate.
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What is your process for starting a new project?
Our process begins with a consultation to understand your needs and objectives. After discussing your project details, we provide a proposal and quote. Once approved, we proceed with planning, design, and development, keeping you informed at each stage until completion.
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How long does it typically take to complete a project?
The timeline for completing a project depends on its scope and complexity. After our initial consultation and understanding of your requirements, we provide an estimated timeline. We strive to meet deadlines and maintain clear communication throughout the project.
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What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers, and online payment platforms. Payment terms and methods will be detailed in our project proposal and invoice.
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Do you offer revisions?
Yes, we offer revisions to ensure you are satisfied with the final product. The number of revisions included will be specified in the project proposal. Additional revisions beyond the included amount may incur extra charges.
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How do you ensure the confidentiality of my project?
We take confidentiality seriously and implement measures to protect your information. We can also sign a Non-Disclosure Agreement (NDA) if required. All team members are trained to handle sensitive information securely.
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What is your policy on project cancellations?
If you need to cancel a project, please contact us as soon as possible. Our cancellation policy, including any applicable fees, will be outlined in the project proposal. Refunds for cancellations will be determined on a case-by-case basis.
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How do you handle intellectual property rights for the work created?
Upon full payment for the project, we transfer the intellectual property rights of the final deliverables to you. We may retain rights to use the work for our portfolio and promotional purposes unless otherwise agreed upon.
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How can I contact Onix Media Studio LLP for support or inquiries?
You can contact us via email at hello@onixmediastudio.com, call us at +91 7025837962, or fill out the contact form on our website. We are available during our business hours to assist with any questions or support you may need.